Widerrufsrecht

1. Return Policy for Damaged or Broken Artwork

We take great care in ensuring the quality and safety of our artworks during shipping. If you receive a damaged or broken artwork, you may return it free of charge under the conditions listed below.

2. Notification Period for Damaged Items

If you find that the artwork has arrived damaged, please notify us within 14 days of receipt. After this period, we may not be able to process return requests.

3. Steps to Request a Return

To initiate a return for a damaged artwork, please follow these steps:

• Contact us at info.labouteilles@gmail.com, including your order number.

• Attach clear photos of the damage, along with a photo of the packaging in which the artwork arrived.

• Wait for confirmation and further instructions from our returns team.

4. Refund or Replacement

Once we receive and inspect the damaged artwork, we will offer a refund or replacement, based on availability and your preference. If a refund is chosen, the full purchase amount, including any shipping fees, will be refunded.

5. Return Shipping

Once your return request has been approved. The damaged artwork must be sent back within 14 days of receiving the return instructions. We are not responsible for any damage that occurs during the return shipping, so please ensure proper packaging.

6. Exclusions from Return Eligibility

• Artworks damaged due to improper handling or misuse are not eligible for return under this policy.

• If the artwork is returned after the agreed timeframe, we reserve the right to refuse the return or offer only a partial refund.

7. Quality Guarantee

We guarantee the quality of our artworks and strive to ensure that your purchase arrives in perfect condition. If, for any reason, you are not satisfied, please do not hesitate to reach out to us for assistance.

8. No refunds will be accepted for refusing the artworks or declining to pay duties.

Contact Information

For questions regarding our return policy, please contact our customer service team at info.labouteilles@gmail.com